General Questions

We are a reliable company, resulting in 20 years of experience working with the most prestigious tourist companies on a national and international level.

It’s the easiest way to avoid unnecessary costs such as leaving the car in the airport parking lot, wasting the time of relatives or friends on the way to and from the airport or pay high taxi fares. You can avoid long waiting lines at the taxi stand as well as paying in cash. We offer you the most efficient service system, which works 24 hours per day and 7 days per week all year long. If you are a frequently user you can enjoy discounts and upgrades.

In cities like Mexico City, where the traffic is immensely, chemical emissions that are harmful to the environment are constantly increasing. While using our service of a shared shuttle you can contribute to the reduction of contamination. Just take into account that you should estimate the needed time for your transfer a little bit higher, since you will be sharing the road with more people. However you also share the costs which permits you a lower price as well as you contribute to a better environment. Our services are available at 21 airports all over Mexico, including for example the airport of Mexico City.

You can visit our online reservation system and enjoy promotional tariffs or call us at 018007029091. Our system will lead you from step to step and will not you take longer than 5 minutes! Reservations need to be done at least 24 hours in advance. Services in Los Cabos require reservations 72 hours in advance.

In T&T Mexico we are fond of the fact that external factors such as traffic or weather conditions have to be considered. Therefore we recommend to always estimate additional 15 minutes in your time planning.

We make it easy and find you! Our staff is going to await you at the arrival hall with a “T&T Mexico” sign to make the identification easier. Therefore you need to pass us your flight information when you make your reservation. Furthermore you will receive a confirmation mail that includes the meeting points at the airport.

You are allowed to carry one regular sized luggage piece and one piece of hand luggage. For every piece that exceeds these dimensions we need to charge an extra cost. Please contact our service line to get more information.

You cancel your reservation up to 24 hours before the booked service. The refund will be made within 5 business days to the account that was provided when making the reservation. If you want to make a cancellation please call +52 55 5360 9668

In the case of a delay, our staff will wait for you at the arrival hall, no matter how late you are.

We ensure you that all received data is only used by our staff. We count with the securest and most confidential reservation software. Furthermore, T&T Mexico has an internal policy, which states that it is completely forbidden and will be severely punished, to misuse the information and data provided by our customers.

If you did not find the needed information, please contact us.

About Reservations

Travelers under the age of 18 years old must be accompanied by an adult. Consequently, you must be at least 18 years old to make a reservation with us.

Yes. If you cannot find your transfer on our website, please send an email to We will send you a quote within 48 hours.

Most transfers that are listed on our website operate with a maximum of 10 – 15 persons. If you are traveling with a group that exceeds the maximum number that can fit the vehicle, you can either make bookings for two or more vehicles or you can contact us to discuss other options, for example renting a coach.

The availability of our services is subject to demand and season. Therefore, we recommend you to book with anticipation, especially in times of high season.

You can call us for any form of assistance at +52 55 5360 9668 , from Mondays to Fridays from 07:00am till 08:00pm and on Saturdays from 09:00am till 02:00pm (Central Standard Time Mexico). Of course we also offer customer service via email to help you with your booking questions. Send your booking request to aim to respond to each query we receive within 12 to 24 hours.

After having made your reservation and the acceptance of your credit card payment, we will send you the confirmation via e-mail. Please revise the voucher well to avoid any discrepancies.

It is very important that you carefully select your destination, date, route, type of vehicle, and number of passengers. In case you receive a confirmation with wrong details, please get in touch with us as soon as possible. You can send an e-mail to indicating your reservation number and the error in your confirmation. One of our agents will then get in touch with you as soon as possible.

If your reservation was confirmed on our webpage but you haven´t received a confirmation email, please get in touch with us by sending an email to and we will reconfirm your details as quick as possible.

If the reservation process cannot be finalized correctly there can be various reasons for this. Before making another reservation, please check your e-mail inbox for a confirmation. Should you not receive any confirmation, please get in touch with us.

Please send an email with your booking details including the name(s) of the passenger(s), the date of travel, destination, route, and type of service. We will check to see if we have received your booking request successfully and we contact you via email to confirm the status of your booking.

You have to show your travel voucher (the confirmation email) to the respective local operator.

Yes, you can change your reservation. However, each cancellation or change might generate costs. Please see our Change & Cancellation Policy in the Terms & Conditions section for further information. Fees can vary and depend on the local service provider, dates, etc. In order to change your reservation, please send an e-mail to and mention your name, reservation number and concern.

Please see our Change & Cancellation Policy in the Terms & Conditions section for detailed information. If you want to cancel you should get immediately in touch with one of our agents by sending an email to You will be further informed about cancellation policies and the possibility for a refund in your specific case.

Many service providers now accept e-vouchers, which allow you to present your voucher on a smartphone. Normally you just need your name and your confirmation number. However, it´s always best to print your travel documents, not just for the local service providers but also for your own convenience.

Your voucher (confirmation email) must be seen as your ticket. Simply present this when you meet your driver.

Normally, if your booking and payment has been successfully completed, we automatically send you an email with the confirmation. If you don´t receive this within one hour you can contact us directly at +52 55 5360 9668 , from Mondays to Fridays from 07:00am till 08:00pm and on Saturdays from 09:00am till 02:00pm (Central Standard Time Mexico), or send an email to

Yes, someone else can book your ground transportation services for you. However, the personal data registered in the booking should correspond with the person who will use the travel services. Someone else can pay for these services. In this case, when the credit card booking data do not belong to the same person, we will contact you to verify the authorization of the payment.

In order to make a booking, you need to select a date. In case you want to change something in your reservation, please contact us by calling+52 55 5360 9668, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to Please mention your name, reservation number, the route, and explain to us what you would like to change. Most transfers can be canceled or rescheduled until 24 hours before the scheduled transfer without any charge. However, to avoid any charges, the earlier you let us know about the change, the better.

About Transportation Services

In case you prefer private services, the driver will only be waiting for you. Once you meet the driver you will go directly to your destination, without picking up other people, which means the service will be faster. Besides, private services can be booked for any route whereas shared services are only available for certain routes (normally only from the airport to an hotel in the same city).

Yes, this is what makes us different from other online agencies. If you want to have it your own way, send an email to give us information about the specific extra services you require. This could be, for example, assistance in a certain language, or luxury services.

This depends on the local operator. Some operators only work with bilingual staff, others don´t. In case it is not specified whether the English-speaking staff is included or not, and you want to be sure to have English-speaking assistance, you can send an email to ask for more information. English-speaking assistance can always be added with an extra cost.

If you arrive at an airport, a local representative (usually the driver) will wait for you at the arrival gate of the airport. If you depart from your hotel to the airport, or another place, the driver will usually meet you at the hotel lobby at the agreed time. We advise you to inform the hotel reception about your transfer. The pick-up timewill be confirmed during the booking process

If it concerns a transfer from the airport to your hotel, you will meet our representative in the arrival area of the airport after having collected your luggage. A representative will wait for you with an identification banner with your name on it. For transfers from the hotel to the airport you will be picked up at the hotel lobby/entrance. In case you cannot find our representative, please get in immediate contact with the local operator (contact details are given in the confirmation email) or call us at+52 55 5360 9668

Refer to the contact details listed in your confirmation email and contact the local operator for instructions. If you cannot reach the local operator, contact us by calling+52 55 5360 9668. We always check the most up-to-date flight information.

Some of our local partners include travel insurance but this will only cover you during this particular transfer. In case a travel insurance is included in a service this should be clearly indicated. We always advise arranging a complete travel insurance before traveling to Mexico.

Our luggage policy generally follows that of airlines, but it can vary per local operator. Generally, we allow you to take one checked the bag (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse). If you are bringing more luggage, or if you have specific luggage requirements, please inform us.

This depends on the type of vehicle you book. The capacity of the vehicles is indicated on each product page.

About Payment

You can realize your payment directly on our website when you are booking your travel services. We accept the following credit cards: Visa, MasterCard, and American Express. Or you can ask to pay cash when meet.

If you would like to pay offline, please contact one of our sales representatives and we will be happy to discuss other payment options.

Our booking process is completely automatic and T&T uses the newest technology in order to offer its clients the highest security possible when doing an online transaction. If your credit card is generating a consistent error, verify the expiration date of your card or contact the card issuer to find out whether your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact us by calling +52 55 5360 9668, from Mondays to Fridays from 07:00 am till 08:00 pm and on Saturdays from 09:00 am till 02:00 pm (Central Standard Time Mexico), or send an email to

If you have unauthorized charges billed to your card or see charges from T&T that you do not recognize, call us at 0052 1 55 43 67 52 95, from Mondays to Fridays from 07:00am till 08:00pm and on Saturdays from 09:00am till 02:00pm (Central Standard Time Mexico), or send an email to We will ask a few questions. Please provide card number, date, and amount (as displayed on your credit card bill) so we can locate the booking. Also report unauthorized charges to your card company.

In case someone else made a booking for you, when the credit card and booking data do not belong to the same person, we will contact the credit card holder to verify the authorization of the payment. If you are not the cardholder, please have the cardholder call so that we can verify that the booking is authorized.

If, after reviewing the details of the booking, you do not recognize the charge or believe that it is unauthorized or made fraudulently, we will make note of the event. You may be asked to provide your name, email address, mailing address, and phone number where we can reach you if we need additional information. If the card was used without your authorization, you should also report this to your card issuer immediately, if necessary ask for a replacement card, and follow any instructions to file a dispute. Following your card company’s procedure is important to ensure that the transaction is taken off your card statement. T&T values your trust and confidence and is committed to working with your card company and with law enforcement.